When will I receive my order? Our fulfillment warehouse is open Monday – Friday from 9-5 excluding holidays. Your order will be shipped within 3 business days. For example: If you order on a Friday, your order may not be shipped until Wed of the following week. We ship all orders via the U.S. Postal Service (first class or parcel post) with Delivery Confirmation. Once your order has been shipped, you will receive an email notification including a tracking number so that you can view your estimated delivery date. Any international or Canada orders will be shipped via USPS First Class International. International orders can take 7-21 business days to be delivered. Unfortunately we cannot track International orders once it reaches customs.
What goes into the cost of shipping? Shipping costs are based on the actual shipping weight, handling, fees and supplies.
What if there is a question about my order? We will email you if there are any questions regarding your order. Make sure you specify size(s), correct ship to address, etc. so that your order will not be delayed. If you have questions you can email email@example.com for the fastest response.
Can I phone my order or question in? We do not offer a phone number for ordering or checking on orders. We offer email or internet orders. Contacting us by phone will actually be counter-productive to you because the people you need to speak to are not usually at the location you are calling and messages have to be left. Communications are best handled via email.
Can I place an online order without a credit card? No, orders placed online without payment are voided. If you are unable to make payment by credit card, you can email your order to us and then send a cashiers check or money order. Once the money is received your order will be shipped.
What if I need to return my order? If there is a problem with your order or you need to exchange it for a different size, email it to us and mail it back to:
Blaster Merchandise, 8785 Mentor Ave., Mentor, OH 44060.
If the order was a mistake made by Blaster Merchandise then we will pay for the shipping costs. If not, then the customer must pay. Once the order is received we will then ship out the new order. To avoid restocking fees, you must return your order with 30 days from the time you receive your order.